Total Quality Management Book By Jayakumar Pdf 22
Total Quality Management Book By Jayakumar Pdf 22
Total quality management (TQM) is a philosophy and a set of principles that aim to achieve customer satisfaction and organizational excellence by involving all stakeholders in continuous improvement of products, services, and processes. TQM is based on the premise that quality is not only the responsibility of a specific department, but of everyone in the organization.
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One of the books that provides a comprehensive and practical introduction to TQM is A Textbook on Total Quality Management by Er V Mohanavel, Er S Suresh Kumar, Er T Sathish, Er M Balamurugan, and Dr S Jayakumar. This book was published in October 2017 by International Research Publication House. It covers the concepts, tools, and techniques of TQM, as well as its applications in various sectors such as manufacturing, service, education, health care, and government.
The book consists of 22 chapters, each with learning objectives, key terms, review questions, and case studies. The chapters are as follows:
Introduction to Total Quality Management
Quality Philosophies and Frameworks
Customer Focus and Satisfaction
Leadership and Strategic Planning
Employee Involvement and Empowerment
Teamwork and Team Building
Communication and Interpersonal Skills
Training and Education for Quality
Quality Culture and Ethics
Quality Systems and Standards
Process Management and Improvement
Quality Tools and Techniques
Statistical Quality Control
Design of Experiments
Benchmarking and Best Practices
Quality Function Deployment
Taguchi Methods and Robust Design
Six Sigma and Lean Management
Quality Auditing and Cost of Quality
Quality Awards and Recognition
TQM Implementation and Challenges
TQM Case Studies
The book is suitable for undergraduate and postgraduate students of engineering, management, and other disciplines, as well as for professionals and practitioners who want to learn and apply TQM in their organizations. The book is also useful for preparing for various quality certification exams such as ASQ, CII, BIS, ISO, etc.
The book is available in both print and digital formats. The print version can be ordered from the publisher's website or from other online platforms. The digital version can be downloaded as a PDF file from the publisher's website or from other sources such as [College Learners] or [Total Quality Management Books].
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