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Total Quality Management Book By Jayakumar Pdf 22


Total Quality Management Book By Jayakumar Pdf 22




Total quality management (TQM) is a philosophy and a set of principles that aim to achieve customer satisfaction and organizational excellence by involving all stakeholders in continuous improvement of products, services, and processes. TQM is based on the premise that quality is not only the responsibility of a specific department, but of everyone in the organization.


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One of the books that provides a comprehensive and practical introduction to TQM is A Textbook on Total Quality Management by Er V Mohanavel, Er S Suresh Kumar, Er T Sathish, Er M Balamurugan, and Dr S Jayakumar. This book was published in October 2017 by International Research Publication House. It covers the concepts, tools, and techniques of TQM, as well as its applications in various sectors such as manufacturing, service, education, health care, and government.


The book consists of 22 chapters, each with learning objectives, key terms, review questions, and case studies. The chapters are as follows:



  • Introduction to Total Quality Management



  • Quality Philosophies and Frameworks



  • Customer Focus and Satisfaction



  • Leadership and Strategic Planning



  • Employee Involvement and Empowerment



  • Teamwork and Team Building



  • Communication and Interpersonal Skills



  • Training and Education for Quality



  • Quality Culture and Ethics



  • Quality Systems and Standards



  • Process Management and Improvement



  • Quality Tools and Techniques



  • Statistical Quality Control



  • Design of Experiments



  • Benchmarking and Best Practices



  • Quality Function Deployment



  • Taguchi Methods and Robust Design



  • Six Sigma and Lean Management



  • Quality Auditing and Cost of Quality



  • Quality Awards and Recognition



  • TQM Implementation and Challenges



  • TQM Case Studies




The book is suitable for undergraduate and postgraduate students of engineering, management, and other disciplines, as well as for professionals and practitioners who want to learn and apply TQM in their organizations. The book is also useful for preparing for various quality certification exams such as ASQ, CII, BIS, ISO, etc.


The book is available in both print and digital formats. The print version can be ordered from the publisher's website or from other online platforms. The digital version can be downloaded as a PDF file from the publisher's website or from other sources such as [College Learners] or [Total Quality Management Books].



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